Commercial phone systems are essential for your small business. It's important that you opt for the right phone system to ensure consistent, reliable communication. If you're looking for a VoIP system for your company, there are some features that you might want to think about. In fact, VoIP systems can come with many different features that can be beneficial for your company's daily operations. Here are a few of those features that you should consider when you implement a VoIP communication system for your company.

Automated Attendant

With some VoIP systems, you'll get an automated attendant included in the platform. You can configure the menu options, voice recordings, and more through the cloud-based management panel. That makes it easy for you to keep your company's inbound call menus updated with current promotions and options. Also, the automated attendant will ensure that callers reach the department they need when they call without the added expense of a full-time receptionist.

Mobile Compatibility

Especially for businesses that operate remotely, mobile compatibility is beneficial. When your VoIP phone system comes with mobile compatibility, your employees can install a mobile app on their smartphones to answer incoming calls and even make outgoing calls from their personal smartphones. That allows your business to operate from anywhere that your employees happen to be.

Hunt Group Routing

When you operate a business that relies on customer service or a technical support department, you want to be sure that customers reach someone when they call in. That means avoiding the "leave a voicemail" trap whenever possible. Hunt group routing will allow you to set inbound calls to ring through a series of phone numbers until one of them answers. That way, incoming calls are sure to get to an employee, not a voicemail box.

Call Reporting And Statistics

Another thing your business can benefit from is the reporting and statistical analysis that many VoIP systems provide. When you want to be able to track call activity for your staff, call resolution statistics, and more, look for a VoIP system that integrates reporting for your convenience. You'll be able to track each employee's productivity so that you'll know who is handling calls during business hours. This is important during annual reviews and any time there's an issue that needs to be addressed. 

Talk with a local phone system provider about the VoIP system options available to you. Ask about features like these when you are choosing your phone system and its functionality for your business.

For more information, reach out to a company such as American Telcom Inc.